Members have at least the following basic rights:
Nondiscrimination Notice
It’s important we treat you fairly
That’s why we follow federal civil rights laws in our activities. We don’t discriminate, exclude people, or treat them differently on the basis of race, color, national origin, sex, age or disability. For people with disabilities, we offer free aids and services. For people whose primary language isn’t English, we offer free language assistance services through interpreters and other written languages.
Interested in these services?
If you think we failed to offer these services or discriminated based on race, color, national origin, age, disability, or sex, you can file a complaint, also known as a grievance.
You can file a complaint with the U.S. Department of Health and Human Services online. Click here
Complaint forms are also available at the U.S. Department of Health and Human Services. Click here
Members have the following responsibilities:
You may contact AIM with any questions regarding AIM or its services by calling (800) 252-2021. Language services are available upon request. TDD/TTY services for the deaf, hard of hearing or speech-impaired are available by calling (866) 766-0246 or (877) 201-4508.